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B: To be honest, before coming to batyr I hadn’t really considered accessibility in relation to mental health. There’s so little focus on it in the space of design research. But through working with the mental health experts within and connected to batyr’s community, I’ve learnt to consider these key factors:
Don’t try to make the ‘perfect’ persona. Make it real. Capture the reality of the user; their day-to-day experiences will give you great insights into how they might interact with your platform.
You don’t know what headspace your user is in. So ensure your platform is a safe, calm environment for them. Graphics, messaging, and branding all contribute – make it feel like you’re holding their hand.
Negativity and online bullying have real impacts on people, so moderation should be integral to any community-based platform. Any comment feature on social media, for instance, needs careful handling.